You can change your business and contact details in your customer centre under account details. For getting there, just choose "My account" from the menu..
Unfortunately, ordering as a guest in our B2B shop is not possible. If you wish to place an order, please complete the registration form first. Upon receipt, we will revert to you as soon as possible, so you will receive your account details for accessing our webshop.
Placing an order with us is very easy. Just log on to our webshop using your customer number and password. Use the navigation bar for direct access to the different themes and product categories. Choose your favourite items and put them in the cart. After clicking "To checkout" you can finalize your order. Your default invoice and delivery address can be changed here under "Change address" button. With a click on "Continue" you can double check your order before eventually sending it... and you're done! Upon receipt of your order we will get in touch with you.
You have the option to pay your order conveniently by invoice.
The total amount of your orders is invoiced by ARTEBENE.
ARTEBENE attaches great importance to your data privacy. When opening a customer account at artebene.com, you will be asked to submit personal details. These details are necessary for ARTEBENE to process contracts closed at artebene.com. ARTEBENE processes all personal data confidentially and in accordance with all relevant legal regulations, the Federal Data Protection Act in particular. For securing your data used for online payment procedures, ARTEBENE protects them using the latest encryption technologies as well as the Secure Socket Layer (SSL). SSL is an acknowledged standard protocol which grants secure data exchange. All of the information that you submit so we can process your orders is encrypted when being transferred to ARTEBENE.
We promise you a convenient and straight forward purchase experience. Our logistics provider DPD ships your order conveniently to your store. The transport is done CO2-neutral so it does not strain our environment.
We always ship orders as soon as possible. Usually this is done the next workday, but within a maximum of 3 workdays. During the ordering process you can also request a certain delivery date so your order does not arrive earlier than required.
Products sold and used in France require a Triman logo to indicate the correct disposal of the products. We have different Triman recycling symbols for our different product groups. You can find out which products carry which symbol and how they should be disposed of here.
Please contact our customer service by email at firstname.lastname@example.org or by phone Mondays to Fridays from 8am to 4pm under +49 2591 79239-0. You are also welcome to send us a message via the chat button at the bottom right of the page. We will be happy to help you.